Hello SFDC Diggers…Today we will learn about Feed tracking in Salesforce.
Feed tracking tracks changes to objects and fields and posts them as updates in the What I Follow feed. Users who follow a record, see those updates in their view of What I Follow, with one exception. Updates users make themselves aren’t posted to What I Follow. Users can see those updates in their profile feeds.
Feed tracking is available for objects and fields. You can configure feed tracking for users, Chatter groups, topics, custom objects, external objects, and the following standard objects: accounts, article types, assets, campaigns, cases, contacts, contracts, dashboards, events, leads, opportunities, products, reports, solutions, and tasks.
These objects and fields are tracked by default:
- Account: Account Name, Account Owner
- Case: Case Owner, Priority, Status
- Chatter Group: Allow Customers, Description, Group Access, Information Body, Information Title, Name,Owner Name
- Contact: Account Name, Contact Owner, Name
- Lead: Lead Owner, Lead Status, Name
- Opportunity: Amount, Close Date, Opportunity Name, Opportunity Owner, Stage
- Topic: Description
- User: About Me, Address, Email, Manager, Phone, Title
Tracked feed updates that are older than 45 days and have no likes or comments are deleted automatically. The tracked feed updates no longer appear in the feed. However, if auditing is enabled for a tracked field, the tracking field audit history is still available.
SFDC Mines 